man working on computer

Consumer Resources

Instructional and Informational Resources

Commonwealth Community Bank offers many types of products and services to our customers.  We realize that convenience really does matter in today’s busy world.  Below are links to instructional handouts and frequently asked questions on setting up internet banking/ mobile banking, bill payment, mobile payment solutions, mobile remote deposit capture, and person to person payment solutions.

Online Banking/ Mobile Banking Setup

Samsung Pay Setup

get it on google play

Apple Pay  

download on the app store

Bill Payment Setup

IMPORTANT INFORMATION REGARDING YOUR INFORMATION SECURITY
Commonwealth Community Bank strives to provide excellent customer service while offering the highest customer protection to prevent occurrences of fraud and identity theft. It is important that our customers are taking the appropriate measures to educate and protect themselves from potential thieves.

-Never give banking account information to callers out over the phone.
-Safeguard account numbers and social security numbers.
-Don’t use Debit Cards or enter account numbers on unsecure websites.
-Use complex passwords for online account access.
-Don’t store account information or passwords on your computer or internet browser.
-Do not give out your Debit Card PIN.

Periodically we will provide informational newsletters to our customers on ways to protect yourselves from potential scams and what to do if you have been a victim.  You may find the link to those articles Here.

Preventing Fraud this Holiday Season

Christmas hacker with computer

The holiday season is coming up, this means shopping and scams. This section contains a list of common Christmas scams and what you can do to protect yourself.

 

Gift card scam- fraudster may pretend to be a charity representative who instead of a cash donation, requests that you purchase a gift card and then ask for the card number and pin number from the card. Once equipped with that information, they have your money and it’s almost impossible to trace.

Secret sister scam – circulates as a gift chain that functions as a pyramid on social media. People are lured in with the promise of receiving multiple gifts from other secret sisters after they purchase a gift card of a particular dollar amount and mail it to their secret sister and invite six other people to join.  You will be out the gift card money and have given your address out to strangers.

GoFundMe scam- when criminals use elaborate hoaxes and tales of woe or misfortune to prey on sympathetic strangers who give money that goes directly to scammers.

Spam emails- emails that promote huge holiday savings through exclusive websites. Victims think the products and retailers they are purchasing from are legitimate, but instead they have been tricked to give out credit/ debit card information and addresses.

Online dating- the holidays can be an especially lonely time and scammers use this vulnerability to their advantage in order to manipulate victims to get money or access to bank accounts.

How can you protect yourself?

*Be Smart and think before you act. If it sounds to good to be true then it probably is.

 

*When online shopping use secure and reputable online stores you know and trust and have done business with before.

 

*Regularly review bank and credit card statements to check for suspicious activity.

 

*If the email is unsolicited, meaning you have not subscribed to emails, advertisements, or newsletters from that company, then it may be a fraudulent email attempting to phish information.

 

*If you want to give to charity, find a local reputable charity to donate to.

 

 

 

Fraud Reporting

If you should find yourself in the unfortunate position of having possible fraud or identity theft, please contact the Bank and law enforcement immediately. If this should occur outside of normal business hours, below is some contact information you might find helpful.

To Report a Debit Card Lost or Stolen After Hours 1-800-811-8177

To Activate a Debit Card or to change a PIN call : 1-877-965-3344

 

TransUnion 1-800-680-7289

Experian 1-888-397-3742

Equifax 1-800-525-6285