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About Us

IMPORTANT INFORMATION REGARDING YOUR INFORMATION SECURITY

Commonwealth Community Bank strives to provide excellent customer service while offering the highest customer protection to prevent occurrences of fraud and identity theft.  It is important that our customers are taking the appropriate measures to educate and protect themselves from potential thieves.

  • Never give banking account information to callers out over the phone.
  • Safeguard account numbers and social security numbers.
  • Don’t use Debit Cards or enter account numbers on unsecure websites.
  • Use complex passwords for online account access.
  • Don’t store account information or passwords on your computer or internet browser.
  • Do not give out your Debit Card PIN.

Commonwealth Community Bank’s Internet Banking requires customers to have complex passwords that include alphabetical, numerical, capital and lowercase, and at least one special character.  Customers also must select 3 security questions and verify their identity through out of band channels by a phone call, email, or text.  These measures, along with internal behind the scenes policies, procedures, and infrastructure are used to protect you our valued customers.

If you should find yourself in the unfortunate position of having possible fraud or identity theft, please contact the Bank and law enforcement immediately.  If this should occur outside of normal business hours, below is some contact information you might find helpful.

To Report a Debit Card Lost or Stolen After Hours                                                    1-800-811-8177

To Activate a Debit Card After Hours                                                                             1-800-811-8177

To Report Identity Theft to Credit Reporting Agencies:

TransUnion 1-800-680-7289

Experian 1-888-397-3742

Equifax 1-800-525-6285

 

Did you know if you have temporarily misplaced your Debit Card and have online banking, you can simply log into your online banking account and switch the card off while you locate it?