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Customer Security

Instructional and Informational Resources for Customer Security

USA Patriot Act

The official title of the USA Patriot Act is ” Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism (USA Patriot) Act of 2001″

 

The Purpose of the USA Patriot Act is to deter and punish acts of terrorism in the United States and around the world while also enhancing law enforcement investigative tools along with preventing and prosecuting money laundering for the financing of terrorism, requiring financial institutions to report potential money laundering, preventing the abuse of the financial system for corrupt personal gain of foreign officials.

 

Customer Identification Program

To help fight the funding of terrorism and money-laundering the bank is required by Federal Law to obtain, verify, and record information that identifies each person who opens an account.  This means we will ask for certain information when you open an account including:

  • Name
  • Date of Birth
  • Physical Address
  • For Driver’s License or other Identifying Documents
  • Any other information that will allow us to identify you.

Fraud Reporting

If you should find yourself in the unfortunate position of having possible fraud or identity theft, please contact the Bank and law enforcement immediately. If this should occur outside of normal business hours, below is some contact information you might find helpful.

To Report a Debit Card Lost or Stolen After Hours 1-800-811-8177

To Activate a Debit Card or to change a PIN call : 1-877-965-3344

TransUnion 1-800-680-7289

Experian 1-888-397-3742

Equifax 1-800-525-6285

#BanksNeverAskThat  brought to you by the American Banker’s Association.

Review the following informational videos.  They just might save you from a fraudulent situation.

#BanksNeverAskThat Anti-Phishing Campaign
#BanksNeverAskThat Anti-Phishing Campaign 2

Phishing Scams

Do you know how to spot a “Phishy” email ?  Check out this resource for more information to protect you and your loved ones from Phishing Scams.

 

Corporate Account Take Over (CATO)

CATO is a form of business identity theft.  A thief gains control of a business’ bank account by stealing passwords and other credentials which allows them to then initiate fraudulent transactions. How can you protect your business?

  • Make sure to keep anti-virus and anti-malware software up to date.
  • Make sure to have strong passwords/ passphrases and change them regularly.
  • Have dual control processes within your business.

 

Business Email Compromise

What is Business Email Compromise? It is a targeted attack in which fraudsters will initiate an “urgent” or “time sensitive” request for funds transfer that looks like it came from within the organization, typically from management.

Things to watch for-

  • Unusual requests
  • Signs of Urgency and secrecy
  • Requests or demands to bypass normal processes
  • Large transfers to a new recipient
  • LOOK closely at the email domain name- it may appear correct at first glance, but be slightly off.
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